Frequently Asked Questions
Everything you need to know about your next favorite shirt
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that certain limited-edition collaborations may be final sale.
How should I care for my Tombolo garments?
To preserve the intricate embroidery and fabric quality, we recommend hand washing in cold water or using a delicate machine cycle. Always hang dry and avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How do I determine my correct size?
Our items generally feature a relaxed, unisex fit. We provide a detailed size guide on each product page with specific measurements to help you find your perfect match.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.